Working with Engaging Networks
Engaging Networks Support
Actually Data Analytics is an official Engaging Networks partner. We help charities implement, integrate, report on and get the most from their Engaging Networks platform, from initial setup through to day-to-day optimisation.
Charities usually find us in one of two ways: through a referral from Engaging Networks, or by finding us directly online.
Either way, the first conversation is the same. We find out where you are with EN, what you need, and what the right next step looks like.
What we help with
Most charities we work with need support at more than one stage. Here is an overview of each, with links to more detail where it exists.
Implementation
Getting Engaging Networks set up correctly from the start makes everything easier later. We configure data structures with your existing CRM, and make sure your campaigns and data capture are built on a solid foundation rather than patched together over time.
Integration
EN does not automatically sync with your CRM. Without a reliable data flow between the two systems, you end up with manual exports, reconciliation headaches and supporter records that never quite match.
We offer two options depending on your setup and budget. Our integration tool lets your team manage the transfer process themselves, with the EN API or a CSV doing the heavy lifting. For more complex requirements, we also offer a bespoke integration service built to your specific systems and workflows.
Reporting
If your performance data only comes together in a spreadsheet before a board meeting, you have a clarity problem rather than a data problem. EN Essentials is our reporting and insight package for Engaging Networks users. It brings email performance, donation income, advocacy activity and regular giving into one joined-up view, without manual exports or conflicting numbers between teams.
Gift Aid
Around £560M of eligible Gift Aid goes unclaimed each year, often because the process of getting from a donation declaration to an HMRC submission feels complicated. Our Gift Aid Tool connects directly to your EN data, checks it for errors, and generates an HMRC-ready submission file. You submit it through the Charities Online portal, which the app links to directly.
Email optimisation
If you want to get more from your Engaging Networks email campaigns without a big project or a big budget, our free five-day Email to Impact course is a good starting point. One email per day for a working week, covering supporter journeys, reporting, data structure, surveys and strategic planning.
Not sure where to start
If you need support with Engaging Networks — whether that’s setup, campaign delivery or integration — we can help you put the right structure in place.
There’s no pitch — we’ll start by understanding what’s happening and suggest some practical next steps.