News
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Check out some of our latest articles below with more coming soon.
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July 8, 2026The database manager’s incident response plan
A CRM will fail at some point. An integration stops syncing overnight. A batch update overwrites months of Gift Aid declarations. A migration script doesRead more -
June 23, 2026So, You’ve Had Your New CRM for 12 Months. How’s It Going?
You went live. You survived the go-live. You probably breathed a huge sigh of relief and got on with the work. But here you are,Read more -
June 10, 2026Why CRM Projects Fail and What to Do About It
Here is something we have seen consistently over many years of CRM work in the charity sector: when a CRM project goes wrong, the systemRead more -
June 7, 2026Access Charity CRM aka. thankQ gets accessible.
ThankQ Companion ThankQ Companion is a Chrome extension designed to make ThankQ / Access Charity CRM easier to read, navigate, and learn. It combines practicalRead more -
May 23, 2026Engaging Networks Essentials: The Dashboard That Changes the Conversation
There’s a moment we see time and time again with charity teams. It usually happens in a monthly meeting. The fundraising lead has their CRMRead more -
April 13, 2026New Year, Same CRM System?
The New Year is a blank page. Make sure the system you’re using to write your charity’s story is fit for the task.Read more
Make a start
Whether you have a specific problem to solve or just want a clearer view of where to start, we’re happy to have a conversation. There’s no pitch — we’ll start by understanding what’s happening and suggest some practical next steps.